Made for slower moments
Made for slower moments
INFORMATION
Orders are generally processed within 1–2 business days after confirmation. Our team may contact you to reconfirm your order details before the order is prepared for dispatch.
Delivery timelines may vary depending on the delivery location and courier availability. Orders are typically delivered within 2–7 business days across India after dispatch.
Unexpected courier delays, weather conditions, public holidays, or circumstances beyond our control may affect the estimated delivery timeline.
Shipping charges, if applicable, are displayed during checkout. Eligible orders may qualify for free shipping based on the order value or offer available at the time of purchase.
As Nanko products are food items, we are unable to accept returns for reasons such as change of mind, personal preference, or taste.
A return, replacement, or appropriate resolution may be considered only if your order is damaged during delivery, contains missing items, or you have received an incorrect product.
Please contact us as soon as possible after receiving the order and provide your order details along with clear photographs of the package and affected product. Our team will review the request before confirming the appropriate resolution.
Orders may be cancelled only before they have been shipped. Once an order has been dispatched and marked as shipped, cancellation will no longer be available.
To request a cancellation, please contact the Nanko team at the earliest possible time with your order details. A cancellation request is considered confirmed only after acknowledgement from our team.
For shipping, damaged orders, missing items, incorrect products, or cancellation requests, please contact us through the contact details available on our website.